My Family Cinema Support Forum Support General Support Connection failed to this cloud source (5-15)

Connection failed to this cloud source (5-15)

Connection failed to this cloud source (5-15)

 
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Roofi
Junior Member
2
11-06-2018, 07:38 PM
#1
I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)
Roofi
11-06-2018, 07:38 PM #1

I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

MFC_service
Administrator
379
11-07-2018, 02:13 AM
#2
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

Hi Roffi
Sorry for your inconvenience. Can you offer us your MAC which you could find it in MFC> Settings> Information of device> Ethernet MAC
To protect your personal information, please send it to us by private message. If it is possible, can you offer us photos or a short video which can show your problem?
We will try to resolve your problem ASAP
Regards,
MFC Service
MFC_service
11-07-2018, 02:13 AM #2

(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

Hi Roffi
Sorry for your inconvenience. Can you offer us your MAC which you could find it in MFC> Settings> Information of device> Ethernet MAC
To protect your personal information, please send it to us by private message. If it is possible, can you offer us photos or a short video which can show your problem?
We will try to resolve your problem ASAP
Regards,
MFC Service

Roofi
Junior Member
2
11-07-2018, 06:52 AM
#3
(11-07-2018, 02:13 AM)MFC_service
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

Hi Roffi
Sorry for your inconvenience. Can you offer us your MAC which you could find it in MFC> Settings> Information of device> Ethernet MAC
To protect your personal information, please send it to us by private message. If it is possible, can you offer us photos or a short video which can show your problem?
We will try to resolve your problem ASAP
Regards,
MFC Service
Hi, Will do. Thanks

Hi, Will do. Thanks
Edited 11-07-2018, 06:54 AM by Roofi.
Roofi
11-07-2018, 06:52 AM #3

(11-07-2018, 02:13 AM)MFC_service
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

Hi Roffi
Sorry for your inconvenience. Can you offer us your MAC which you could find it in MFC> Settings> Information of device> Ethernet MAC
To protect your personal information, please send it to us by private message. If it is possible, can you offer us photos or a short video which can show your problem?
We will try to resolve your problem ASAP
Regards,
MFC Service
Hi, Will do. Thanks

Hi, Will do. Thanks

Andrewm
Junior Member
1
11-10-2018, 06:15 PM
#4
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem Huh
Was the problem fixed?
Andrewm
11-10-2018, 06:15 PM #4

(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem Huh
Was the problem fixed?

MFC_service
Administrator
379
11-13-2018, 06:35 AM
#5
(11-10-2018, 06:15 PM)Andrewm
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem Huh
Was the problem fixed?

Hello Andrewm
Your problem may be caused by the internet speed is not good. Please check the speed of your internet.
MFC_service
11-13-2018, 06:35 AM #5

(11-10-2018, 06:15 PM)Andrewm
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem Huh
Was the problem fixed?

Hello Andrewm
Your problem may be caused by the internet speed is not good. Please check the speed of your internet.

Luqman Hakim
Junior Member
1
11-17-2018, 08:17 PM
#6
(11-13-2018, 06:35 AM)MFC_service
(11-10-2018, 06:15 PM)Andrewm
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem Huh
Was the problem fixed?

Hello Andrewm
Your problem may be caused by the internet speed is not good. Please check the speed of your internet.

Hello
I think I have same problem, Is there any mistaken that I have when I make MEGA account ?
And I think my internet speed was okay
Luqman Hakim
11-17-2018, 08:17 PM #6

(11-13-2018, 06:35 AM)MFC_service
(11-10-2018, 06:15 PM)Andrewm
(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem Huh
Was the problem fixed?

Hello Andrewm
Your problem may be caused by the internet speed is not good. Please check the speed of your internet.

Hello
I think I have same problem, Is there any mistaken that I have when I make MEGA account ?
And I think my internet speed was okay

 
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