(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

(11-07-2018, 02:13 AM)MFC_service

(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

Hi Roffi
Sorry for your inconvenience. Can you offer us your MAC which you could find it in MFC> Settings> Information of device> Ethernet MAC
To protect your personal information, please send it to us by private message. If it is possible, can you offer us photos or a short video which can show your problem?
We will try to resolve your problem ASAP
Regards,
MFC Service

(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

(11-10-2018, 06:15 PM)Andrewm

(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem
Was the problem fixed?

(11-13-2018, 06:35 AM)MFC_service

(11-10-2018, 06:15 PM)Andrewm

(11-06-2018, 07:38 PM)Roofi I just upgraded to version 1.9.0 on my MXQ Pro 4K. Since the upgrade i am getting the following error message:

Connection failed to this cloud source, please try again later or another one. (5-6)

or (5-14) , (5-4)

I have the same problem
Was the problem fixed?

Hello Andrewm
Your problem may be caused by the internet speed is not good. Please check the speed of your internet.

Hello
I think I have same problem, Is there any mistaken that I have when I make MEGA account ?
And I think my internet speed was okay