My Family Cinema Support Forum Support General Support Unable to login for the first time on MXQ pro box

Unable to login for the first time on MXQ pro box

Unable to login for the first time on MXQ pro box

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ngabley
Junior Member
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1
01-06-2019, 03:02 AM
#1
Hi,
    After I downloaded and created an account for MFC, I am unable to login on the app from my MXQ Pro box. Below are the steps i followed:
  1. I registered and created an account on the MFC website-free trial period
  2. Received confirmation email to validate my registration
  3. On MFC app, the page that requires "account" &  "passwords" will not populate alpha characters only numbers
 I just downloaded and registered for the account today, it is my my first time login yet it won't let me.What seems to be the problem?

Please help!!!!

Thanks,
Ngabley
Reply
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ngabley
01-06-2019, 03:02 AM #1

Hi,
    After I downloaded and created an account for MFC, I am unable to login on the app from my MXQ Pro box. Below are the steps i followed:

  1. I registered and created an account on the MFC website-free trial period
  2. Received confirmation email to validate my registration
  3. On MFC app, the page that requires "account" &  "passwords" will not populate alpha characters only numbers
 I just downloaded and registered for the account today, it is my my first time login yet it won't let me.What seems to be the problem?

Please help!!!!

Thanks,
Ngabley

Reply
Reply
MFC_service
Administrator
Find
379
01-09-2019, 01:32 AM
#2
(01-06-2019, 03:02 AM)ngabley Hi,
    After I downloaded and created an account for MFC, I am unable to login on the app from my MXQ Pro box. Below are the steps i followed:
  1. I registered and created an account on the MFC website-free trial period
  2. Received confirmation email to validate my registration
  3. On MFC app, the page that requires "account" &  "passwords" will not populate alpha characters only numbers
 I just downloaded and registered for the account today, it is my my first time login yet it won't let me.What seems to be the problem?

Please help!!!!

Thanks,
Ngabley

Hello Ngabley,


Please check the version you have downloaded, you can download the newest version from the MFC official website: https://www.myfamilycinema.com.
If you have any other question about your account, just contact us (support@myfamilycinema.com) at any time.
Thanks for your support.

MFC service
Reply
Reply
MFC_service
01-09-2019, 01:32 AM #2

(01-06-2019, 03:02 AM)ngabley Hi,
    After I downloaded and created an account for MFC, I am unable to login on the app from my MXQ Pro box. Below are the steps i followed:
  1. I registered and created an account on the MFC website-free trial period
  2. Received confirmation email to validate my registration
  3. On MFC app, the page that requires "account" &  "passwords" will not populate alpha characters only numbers
 I just downloaded and registered for the account today, it is my my first time login yet it won't let me.What seems to be the problem?

Please help!!!!

Thanks,
Ngabley

Hello Ngabley,


Please check the version you have downloaded, you can download the newest version from the MFC official website: https://www.myfamilycinema.com.
If you have any other question about your account, just contact us (support@myfamilycinema.com) at any time.
Thanks for your support.

MFC service

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Reply
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