New subscriber...Paid but not working? Help anyone?

My Family Cinema Support Forum Support General Support New subscriber...Paid but not working? Help anyone?

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10-28-2018, 05:18 PM

Hello,

I am new to this service, I paid for a year service today and it show I have 364 days left and payment received, but when I try to use the service..I keep getting ...Your service expired, pick a plan.....
I have already reset the box, tried to clear cache..Not sue how you do that...and still no service...

What is the next step to fix this problem?
Thxs
Ghost Angry

How do you clear the cache on this app?

Thxs
Ghost

Edited 10-28-2018, 05:29 PM by Spaceghost77475.

Spaceghost77475

10-28-2018, 05:18 PM #1

How do you clear the cache on this app?

Thxs
Ghost

MFC_service
Administrator

378

10-30-2018, 10:22 AM

(10-28-2018, 05:18 PM)Spaceghost77475 Hello,

I am new to this service, I paid for a year service today and it show I have 364 days left and payment received, but when I try to use the service..I keep getting ...Your service expired, pick a plan.....
I have already reset the box, tried to clear cache..Not sue how you do that...and still no service...

What is the next step to fix this problem?
Thxs
Ghost

How do you clear the cache on this app?

Thxs
Ghost

Hello Spaceghost77475
Please try to correct the date information of your box. By clicking the Settings>date to correct it to the right date and install ClockSync from appstore.

Edited 11-07-2018, 06:16 AM by MFC_service.

MFC_service

10-30-2018, 10:22 AM #2

(10-28-2018, 05:18 PM)Spaceghost77475 Hello,

I am new to this service, I paid for a year service today and it show I have 364 days left and payment received, but when I try to use the service..I keep getting ...Your service expired, pick a plan.....
I have already reset the box, tried to clear cache..Not sue how you do that...and still no service...

What is the next step to fix this problem?
Thxs
Ghost

How do you clear the cache on this app?

Thxs
Ghost

Hello Spaceghost77475
Please try to correct the date information of your box. By clicking the Settings>date to correct it to the right date and install ClockSync from appstore.

xizhang
Posting Freak

53,175

10-11-2024, 01:08 PM

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xizhang

10-11-2024, 01:08 PM #3

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