My Family Cinema Support Forum Support General Support Account payment query.

Account payment query.

Account payment query.

 
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Asif Dawood
Junior Member
3
02-12-2020, 01:51 PM
#1
Good day. 
I have paid to renew my subscription but it still says "paying" on the website. 
I then did another transaction but it still does not reflect as paid but as "paying". 
Picture below. 

How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.
Attached Files
.jpg
Screenshot_20200212_153948_com.android.chrome.jpg
Size: 355.97 KB / Downloads: 3
Asif Dawood
02-12-2020, 01:51 PM #1

Good day. 
I have paid to renew my subscription but it still says "paying" on the website. 
I then did another transaction but it still does not reflect as paid but as "paying". 
Picture below. 

How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.

Attached Files
.jpg
Screenshot_20200212_153948_com.android.chrome.jpg
Size: 355.97 KB / Downloads: 3

Asif Dawood
Junior Member
3
02-24-2020, 06:09 PM
#2
Can someone please reply and assist me.
Asif Dawood
02-24-2020, 06:09 PM #2

Can someone please reply and assist me.

MFC_service
Administrator
378
03-19-2020, 09:14 AM
#3
(02-12-2020, 01:51 PM)Asif Dawood Good day. 
I have paid to renew my subscription but it still says "paying" on the website. 
I then did another transaction but it still does not reflect as paid but as "paying". 
Picture below. 

How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.

Dear user:

We are sorry for the inconvenient.

In order to solve the payment problem more effectively, please send this case to support@myfamilycinema.com and there will be customer service staff to solve this problem for you.

Best wishes.
MFC_service
03-19-2020, 09:14 AM #3

(02-12-2020, 01:51 PM)Asif Dawood Good day. 
I have paid to renew my subscription but it still says "paying" on the website. 
I then did another transaction but it still does not reflect as paid but as "paying". 
Picture below. 

How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.

Dear user:

We are sorry for the inconvenient.

In order to solve the payment problem more effectively, please send this case to support@myfamilycinema.com and there will be customer service staff to solve this problem for you.

Best wishes.

 
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