All videos not conected

My Family Cinema Support Forum Support General Support All videos not conected

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polosoft
Junior Member

01-27-2019, 07:39 PM

I bought a one-year package, but all the videos appear as not connected. I can only see the trailers.

polosoft

01-27-2019, 07:39 PM #1

I bought a one-year package, but all the videos appear as not connected. I can only see the trailers.

MFC_service
Administrator

378

01-30-2019, 02:55 AM

(01-27-2019, 07:39 PM)polosoft I bought a one-year package, but all the videos appear as not connected. I can only see the trailers.

Hello polosoft,

“Not connected” means there is no cloud resource connected to MFC or no videos named by MFC standard on your cloud. MFC is the platform for playing videos and providing information. So we don't provide any content and make the notice on the official website.

Before you want to play some videos by MFC, please make sure there are videos named by MFC standard on your cloud. You can import the contents to the MFC follow the guidance.

The guidance: https://www.myfamilycinema.com/en/how-to...our-cloud/ and https://www.myfamilycinema.com/en/how-to...dia-files/

Thanks for your support. If you have any other problem, please feel free to contact us.

MFC service

MFC_service

01-30-2019, 02:55 AM #2

(01-27-2019, 07:39 PM)polosoft I bought a one-year package, but all the videos appear as not connected. I can only see the trailers.

Hello polosoft,

Before you want to play some videos by MFC, please make sure there are videos named by MFC standard on your cloud. You can import the contents to the MFC follow the guidance.

The guidance: https://www.myfamilycinema.com/en/how-to...our-cloud/ and https://www.myfamilycinema.com/en/how-to...dia-files/

Thanks for your support. If you have any other problem, please feel free to contact us.

MFC service

xizhang
Posting Freak

53,235

10-27-2024, 08:22 AM

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xizhang

10-27-2024, 08:22 AM #3

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