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DanielIL
Junior Member

1

01-24-2019, 10:29 AM

#1

Hi,

I'm a new user, first time. I was planning to watch my first movie, but I have only option to watch trailers?
Tested on my phone & TV box, same result.
Sometimes I get a message as "No available play source".

Can you help me?

MFC_service
Administrator

379

01-25-2019, 07:34 AM

#2

(01-24-2019, 10:29 AM)DanielIL Hi,

I'm a new user, first time. I was planning to watch my first movie, but I have only option to watch trailers?
Tested on my phone & TV box, same result.
Sometimes I get a message as "No available play source".

Can you help me?

Hello DanielIl,

“No available play source” means there is no cloud resource connected to MFC or no videos named by MFC standard on your cloud. MFC is the platform for playing videos and providing information. So we don't provide any content and make the notice on the official website.
Before you want to play some videos by MFC, please make sure there are videos named by MFC standard on your cloud. You can import the contents to the MFC follow the guidance.
The guidance: https://www.myfamilycinema.com/en/how-to...our-cloud/ and https://www.myfamilycinema.com/en/how-to...dia-files/
Thanks for your support. If you have any other problem, please feel free to contact us.

MFC service

Denzil1980
Junior Member

13

01-25-2019, 09:52 AM

#3

I met a similar situation when I bought my second TV box, there is no contents come with My family cinema. And on the website, I saw they said they didn't support any contents.
But I found some package somebody share on the internet.
Hope my thread can help you:
https://myfamilycinema.com/bbs/showthread.php?tid=246

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