My Family Cinema Support Forum Support General Support content stops after a few minutes

content stops after a few minutes

content stops after a few minutes

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mzelazko
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01-06-2019, 02:20 PM
#1
I try to watch a movie and it stops after a few minutes, basically kicks me out of the movie.  I have to go out of the app and back into and it doesn't always work.  Has been like this for a week now.  When in free trial worked great as soon as I paid for the subscription does not work properly.   Please help or cancel account.
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mzelazko
01-06-2019, 02:20 PM #1

I try to watch a movie and it stops after a few minutes, basically kicks me out of the movie.  I have to go out of the app and back into and it doesn't always work.  Has been like this for a week now.  When in free trial worked great as soon as I paid for the subscription does not work properly.   Please help or cancel account.

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MFC_service
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01-09-2019, 01:12 AM
#2
(01-06-2019, 02:20 PM)mzelazko I try to watch a movie and it stops after a few minutes, basically kicks me out of the movie.  I have to go out of the app and back into and it doesn't always work.  Has been like this for a week now.  When in free trial worked great as soon as I paid for the subscription does not work properly.   Please help or cancel account.

Hello mzelazko,

We are sorry for your inconvenience. Receiving your feedback, we are checking the problem you met now. If we make any progress we will contact you ASAP. 
If possible, please send your MAC address and the video’s tt number to us by private(support@myfamilycinema.com), you can find the tt number on the video detail page. 
Thank you for your patience. Hope it can help you. 
Waiting for your reply.

MFC Service
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MFC_service
01-09-2019, 01:12 AM #2

(01-06-2019, 02:20 PM)mzelazko I try to watch a movie and it stops after a few minutes, basically kicks me out of the movie.  I have to go out of the app and back into and it doesn't always work.  Has been like this for a week now.  When in free trial worked great as soon as I paid for the subscription does not work properly.   Please help or cancel account.

Hello mzelazko,

We are sorry for your inconvenience. Receiving your feedback, we are checking the problem you met now. If we make any progress we will contact you ASAP. 
If possible, please send your MAC address and the video’s tt number to us by private(support@myfamilycinema.com), you can find the tt number on the video detail page. 
Thank you for your patience. Hope it can help you. 
Waiting for your reply.

MFC Service

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