Paid for a year subscription. Now what?
Paid for a year subscription. Now what?
01-05-2019, 10:48 PM
I logged out and back in and it says that I have a year subscription... but every movie I try to play says "Not Connected."
greenevansj
01-05-2019, 10:48 PM #1I still can't play any movies. It wants me to connect a cloud or something like that. Anybody know what I'm supposed to do now.
I logged out and back in and it says that I have a year subscription... but every movie I try to play says "Not Connected."
01-09-2019, 02:08 AM
(01-05-2019, 10:48 PM)greenevansj I still can't play any movies. It wants me to connect a cloud or something like that. Anybody know what I'm supposed to do now.
I logged out and back in and it says that I have a year subscription... but every movie I try to play says "Not Connected."
Hello greenevansj,
The Not Connected means there is no cloud resource connected to MFC or no videos named by MFC standard on your cloud. MFC is the platform for playing videos and providing information. So we don't provide any content and make the notice on the official website.
Before you want to play some videos by MFC, please make sure there are videos named by MFC standard on your cloud. You can import the contents to the MFC follow the guidance.
The guidance: https://www.myfamilycinema.com/en/how-to...our-cloud/ and https://www.myfamilycinema.com/en/how-to...dia-files/
If you have any other problem, please feel free to contact us.
Thanks for your subscription.
MFC service
MFC_service
01-09-2019, 02:08 AM #2(01-05-2019, 10:48 PM)greenevansj I still can't play any movies. It wants me to connect a cloud or something like that. Anybody know what I'm supposed to do now.
I logged out and back in and it says that I have a year subscription... but every movie I try to play says "Not Connected."
Hello greenevansj,
The Not Connected means there is no cloud resource connected to MFC or no videos named by MFC standard on your cloud. MFC is the platform for playing videos and providing information. So we don't provide any content and make the notice on the official website.
Before you want to play some videos by MFC, please make sure there are videos named by MFC standard on your cloud. You can import the contents to the MFC follow the guidance.
The guidance: https://www.myfamilycinema.com/en/how-to...our-cloud/ and https://www.myfamilycinema.com/en/how-to...dia-files/
If you have any other problem, please feel free to contact us.
Thanks for your subscription.
MFC service
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