My Family Cinema Support Forum Support General Support user equipment has reached the limit

user equipment has reached the limit

user equipment has reached the limit

 
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moiseschaves
Junior Member
1
10-31-2018, 11:30 PM
#1
Hi guys, Last Sunday my MX9 tv box has broken. So, today I bought a new tv box called MXQ (another brand). So, today when I was trying to access my account with my login moiseschaves@gmail.com gave an error and reported the message: "user equipment has reached the limit"  

My account is a new Year account and I need to fix this problem. Can you guys help me please ?
  • Email : moiseschaves@gmail.com

  •  Name : Moises M Chaves

  •  Plan : Membership plan

  •  Expiry date : 2019-07-28

  •  Remaining days : 269
moiseschaves
10-31-2018, 11:30 PM #1

Hi guys, Last Sunday my MX9 tv box has broken. So, today I bought a new tv box called MXQ (another brand). So, today when I was trying to access my account with my login moiseschaves@gmail.com gave an error and reported the message: "user equipment has reached the limit"  

My account is a new Year account and I need to fix this problem. Can you guys help me please ?

  • Email : moiseschaves@gmail.com

  •  Name : Moises M Chaves

  •  Plan : Membership plan

  •  Expiry date : 2019-07-28

  •  Remaining days : 269

MFC_service
Administrator
378
11-02-2018, 06:03 AM
#2
(10-31-2018, 11:30 PM)moiseschaves Hi guys, Last Sunday my MX9 tv box has broken. So, today I bought a new tv box called MXQ (another brand). So, today when I was trying to access my account with my login moiseschaves@gmail.com gave an error and reported the message: "user equipment has reached the limit"  

My account is a new Year account and I need to fix this problem. Can you guys help me please ?
  • Email : moiseschaves@gmail.com

  •  Name : Moises M Chaves

  •  Plan : Membership plan

  •  Expiry date : 2019-07-28

  •  Remaining days : 269

Hi moiseschaves

Can you try to log into your new box again? If you still meet this problem, please take a photo of this notice for us, we will resolve your problem ASAP.
Edited 11-07-2018, 06:15 AM by MFC_service.
MFC_service
11-02-2018, 06:03 AM #2

(10-31-2018, 11:30 PM)moiseschaves Hi guys, Last Sunday my MX9 tv box has broken. So, today I bought a new tv box called MXQ (another brand). So, today when I was trying to access my account with my login moiseschaves@gmail.com gave an error and reported the message: "user equipment has reached the limit"  

My account is a new Year account and I need to fix this problem. Can you guys help me please ?
  • Email : moiseschaves@gmail.com

  •  Name : Moises M Chaves

  •  Plan : Membership plan

  •  Expiry date : 2019-07-28

  •  Remaining days : 269

Hi moiseschaves

Can you try to log into your new box again? If you still meet this problem, please take a photo of this notice for us, we will resolve your problem ASAP.

 
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