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Marceval
Junior Member

01-29-2019, 09:36 PM

I have payed a one month plan but all movies shows as not connected, cant watch one single movie.

Marceval

01-29-2019, 09:36 PM #1

I have payed a one month plan but all movies shows as not connected, cant watch one single movie.

MFC_service
Administrator

378

01-30-2019, 02:55 AM

(01-29-2019, 09:36 PM)Marceval I have payed a one month plan but all movies shows as not connected, cant watch one single movie.

Hello Marceval,

“Not connected” means there is no cloud resource connected to MFC or no videos named by MFC standard on your cloud. MFC is the platform for playing videos and providing information. So we don't provide any content and make the notice on the official website.

Before you want to play some videos by MFC, please make sure there are videos named by MFC standard on your cloud. You can import the contents to the MFC follow the guidance.

The guidance: https://www.myfamilycinema.com/en/how-to...our-cloud/ and https://www.myfamilycinema.com/en/how-to...dia-files/

Thanks for your support. If you have any other problem, please feel free to contact us.

MFC service

MFC_service

01-30-2019, 02:55 AM #2

(01-29-2019, 09:36 PM)Marceval I have payed a one month plan but all movies shows as not connected, cant watch one single movie.

Hello Marceval,

Before you want to play some videos by MFC, please make sure there are videos named by MFC standard on your cloud. You can import the contents to the MFC follow the guidance.

The guidance: https://www.myfamilycinema.com/en/how-to...our-cloud/ and https://www.myfamilycinema.com/en/how-to...dia-files/

Thanks for your support. If you have any other problem, please feel free to contact us.

MFC service

xizhang
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10-27-2024, 11:04 AM

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xizhang

10-27-2024, 11:04 AM #3

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