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+--- Forum: General Support (https://myfamilycinema.help/forumdisplay.php?fid=4)
+--- Thread: jcaraujo (/showthread.php?tid=54)
jcaraujo - Jose Araújo - 05-09-2018
Since I purchased the monthly MFC subscription, I can not watch a series or movie normally. Before you start a window appears stating that you are not connected to the cloud or after the video started window appears telling you that an error has occurred. All this happens intermittently every time I use MFC.
To test my internet, immediately access NetFlix or normal YouTube.
My MAC Address: a81702cb4f02
My Internet speed: 100Mb
Attached image.
Thank you and awaiting solution
RE: jcaraujo - Cassio - 05-10-2018
(05-09-2018, 01:06 PM)Jose Araújo Desde que eu comprei a assinatura mensal do MFC, eu não posso assistir a uma série ou filme normalmente. Antes de iniciar, aparece uma janela informando que você não está conectado à nuvem ou depois que a janela de início do vídeo aparece informando que ocorreu um erro. Tudo isso acontece intermitentemente toda vez que uso o MFC.
Para testar minha internet, acesse imediatamente o NetFlix ou o YouTube normal.
Meu endereço MAC: a81702cb4f02
Minha velocidade de Internet: 100Mb
Imagem anexada.
Obrigado e aguardando solução
Eu tenho o mesmo problema. É difícil assistir a um filme ou série. começou cerca de 5 dias atrás. Estou esperando por uma solução.
RE: jcaraujo - MFC_service - 05-10-2018
(05-10-2018, 12:54 AM)Cassio(05-09-2018, 01:06 PM)Jose Araújo Desde que eu comprei a assinatura mensal do MFC, eu não posso assistir a uma série ou filme normalmente. Antes de iniciar, aparece uma janela informando que você não está conectado à nuvem ou depois que a janela de início do vídeo aparece informando que ocorreu um erro. Tudo isso acontece intermitentemente toda vez que uso o MFC.
Para testar minha internet, acesse imediatamente o NetFlix ou o YouTube normal.
Meu endereço MAC: a81702cb4f02
Minha velocidade de Internet: 100Mb
Imagem anexada.
Obrigado e aguardando solução
Eu tenho o mesmo problema. É difícil assistir a um filme ou série. começou cerca de 5 dias atrás. Estou esperando por uma solução.
Dear users,
There are several reasons cause this problem: 1.Your MFC cannot connect to our server by your network, you can use a VPN or turn off your device then wait a minute to restart. 2.There are some problems with our server at that time you played a video, you can record when you met, send it and your mac address to us by private or email. 3.If you played a hot movie at hush our this problem may caused by too many people watched it at same time, please send us the video(tt number) you played let us confirm.
So sorry for your incovenience.
MFC Service
RE: jcaraujo - Cassio - 05-13-2018
a question: how to create and use a VPN?
RE: jcaraujo - MFC_service - 05-14-2018
(05-13-2018, 11:42 PM)Cassio a question: how to create and use a VPN?
There are many free VPN you can use, such as: Super VPN, Hola VPN, VPN Force.
The download links are as following:
https://apkpure.com/vpn-force-by-masterproxy/uk.unlimited.vpn_force
https://apkpure.com/super-vpn-best-free-proxy/com.chengcheng.FreeVPN
https://apkpure.com/hola-free-vpn-proxy/org.hola
Just download and install it, and choose a stable VPN network and check whether MFC works normal.
MFC Service
RE: jcaraujo - ariel moris - 05-22-2018
MFC, I´m having the same problems that the others to connect MFC, start freezing or buffering, I installed VPN but did not work. Curiously since I made my subscription for 1 year started this problems, while I had 3 months trial worked perfectly, that is why a Subscribe to MFC. Can you help me please? Thanks
RE: jcaraujo - MFC_service - 05-23-2018
(05-22-2018, 01:10 PM)ariel moris MFC, I´m having the same problems that the others to connect MFC, start freezing or buffering, I installed VPN but did not work. Curiously since I made my subscription for 1 year started this problems, while I had 3 months trial worked perfectly, that is why a Subscribe to MFC. Can you help me please? Thanks
Dear user,
The quality of service is the same no matter users make subscription or not. So maybe you met some problems in playing videos. If possible, please send more details, including tt number, your MAC address, short videos or picutres, to our official e-mail address (mfc@vmfc.io) or send private message within forum.
Thanks for your support.
Regards,
MFC Services
RE: jcaraujo - xizhang - 11-19-2024
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