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+-- Forum: Support (https://myfamilycinema.help/forumdisplay.php?fid=3)
+--- Forum: General Support (https://myfamilycinema.help/forumdisplay.php?fid=4)
+--- Thread: new device (/showthread.php?tid=423)
new device - marynamo - 06-15-2019
Our andriod box which we accessed MFC from broke. I got a replacement device but are unable to connect as it is already registered on my old device. How do I connect it to my new device? The old device is not longer in my possession as it was swopped out at the store with a new one.
The website member page does not allow me to do this. Thanks in advance.
RE: new device - MFC_service - 06-25-2019
(06-15-2019, 10:10 AM)marynamo Our andriod box which we accessed MFC from broke. I got a replacement device but are unable to connect as it is already registered on my old device. How do I connect it to my new device? The old device is not longer in my possession as it was swopped out at the store with a new one.
The website member page does not allow me to do this. Thanks in advance.
Hi marynamo,
Thanks for choosing our MyFamilyCinema's Service.
Can I know you are using an email account or you old box is a prepaid brand cooperated with MFC? According to our service policies, you can log-in any new device with your MFC account. If the old device is a prepaid brand, please contact that brand for hardware issue.
Please give us more information to locate your problem.
Look forward to your favourable reply, and thanks for your support!
MFC Service.
RE: new device - xizhang - 11-05-2024
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